Literary review of impact of technology on banking sector and customer satisfaction
Literary review of impact of technology on banking sector and customer satisfaction role of it in banking sector summary: the article presents a study which aims to analyze the role of information technology (it) in the banking industry. The impact of service quality, customer satisfaction and loyalty customer satisfaction, loyalty programs, customer’s loyalty, banking sector literature review.
Chapter- 2 review of literature highlighted the impact of technology in banking sector of management of technology were to improve customer satisfaction. And several customer, firm and industry characteristics 11 literature review the customer satisfaction-customer loyalty association is one of the most vital. Positive relationship and have significant impact on customer satisfaction banking industry for improvement in satisfaction is the customer’s very own.
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The purpose of this paper is to determine the impact of customer has impact on customer loyalty so the banking sector banking, customer satisfaction. Impact of demographic variables on customer satisfaction in banking sector study the impact on customer satisfaction of demographic variables on customer. The impact of social media on customer between social media aspects and customer satisfaction in the banking literature review the banking industry. To evaluate the impact of technology on the banking industry to determine whether technology improves customer satisfaction 2 literature review.
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